Resume

• 18 years of professional experience in leadership and management profiles.

• Technical expertise based on 21 years of building digital products and platforms.

• Specialized in software as a service (SaaS) products and have experience with data science, continuous delivery, cybersecurity and web apps.

• Passionate about solving complex problems and driving cross-functional teams in dynamic environments.

sgnieto@gmail.com
(+34)-620-208-557

Skills

User centric

Empathic

Communicative

Problem solver

Data driven

Team builder

Quick learner

Strategic and innovative thinking

Negotiation in fluid environments and matrix organization

GDPR complaince

Education

Technical Engineering in Computer Management

Universidad Politécnica de Madrid, Madrid

Lenguages

English: Professional proficiency (C1)

Spanish: native (mother tongue)

Certificates

Digital Product Manager at The Hero Camp
(2022)

• Overview of PM role
• Design Sprint
• Vision and strategy
• Teaming with OKRs
• Product development (experimentation, MVP, methodology)
• Product analytics and optimization
• Product experience

ThePowerMBA at ThePower Business School
(Ongoing)

• Innovation in the business model
• Lean startup
• Fundamentals & strategy
• Marketing
• Entrepreneurship
• Leadership
• Accounting and finances

Change makers at The Hero Camp
(2018)

• Teaming
• Scrum
• Systemic thinking
• Self-leadership
• Organizational change
• Design thinking

ISTQB® Certified Tester – Foundation LevelISTQB® Certified Tester – Foundation Level at iSQI
(2020)

Peopleware – Management 3.0
(2017)

Honors

MVP of the year at Grupo Onetec (2004)

Innovation and strategic design of products and corporate solutions.

As a passionate professional in problem-solving, I’ve dedicated my career to projects and products that tried to create a better world for people and markets, making products and corporate processes more efficient and focused on the real customer and user problems. I’m self-convinced about continuous improvement and my inquiry and proactive personality make me take the best of everything that surrounds me and challenge my comfort zone, and my empathy supports my ability to adapt to uncertainty.

I’m a team player but comfortable in independent roles also. I offer refined analytical and critical thinking skills.

I’d like to impact with my work and leave a better and smarter world for the next generations that could live following their passion, being also an example for my two children.

Experience

Product Operations Manager at Brainly
(01/2023 – Present)
Brainly is a leading learning platform worldwide with the most extensive Knowledge Base for all school subjects and grades. 300 million students, parents and educators rely on Brainly as the proven platform to accelerate understanding and learning.
As a member of the Product Center of Excellence, some of my tasks include:

  • Definition of the PDLC (Product Development Life Cycle) emphasizing the experimentation culture to validate product hypothesis with different validation techniques to shorten the decision-making time.
  • Owner of part of the POS (Product Operation System) meetings that foster product culture, alignment and knowledge shared between the product teams

Member of Technical Committee at QA&TEST Conferences
(12/2018 – Present)
The QA&TEST conferences are an essential meeting point for the software industry. QA&TEST has developed around it an international community of professionals and experts in testing and software quality from sectors such as rail, aeronautics, medicine, banking, insurance, and telecommunications. The conferences represent an extraordinary training and networking opportunity for directors, project managers, test architects, and testers as well as for those who wish to start their training in this discipline.
My mission is to evaluate all the received papers and select the more appropriate ones to elaborate a high-quality program with the more relevant trends in the industry.

Software Development Manager and Chief Information Officer at Confirma Sistemas de la información & Soluciones Confirma
(07/2013 – 02/2021) (02/2021 – 06/2022)
Soluciones Confirma is a global solutions company that facilitates comprehensive compliance with money laundering prevention regulations.
Confirma Sistemas is a pioneer fintech company in the development of services focused on helping companies optimize their daily management decisions, control risks, and prevent fraud.
I was a member of the management committee and evolution from Software Development Manager to CIO. During this time, some of my tasks include:

  • Co-creating and iterating the business plan, the company and product vision, strategy and roadmaps.
  • Management of tech departments (development, operations, customer service and infrastructure): Co-creating and iterating the department strategy and execution of based on OKRs, recruiting and leading team members.
  • Communication and building relationships with customers, partners, and stakeholders (CEO, CRO, CFO, sales…)
  • Product management of initiatives based on data and team skills.
  • Product discovery and new opportunities research based on our customer products and services and potential partners or providers.
  • Optimization of employees and customer journeys based on quantitative and qualitative analysis, introducing new tools and processes, creating prototypes, MVPs…
  • Define SDLC (Software Development Life Cycle) and adapt PDLC (Product Development Life Cycle) from the US to Spain keeping workload and productivity in balance.
  • Being a small company, I need to be hands-on so:
    • Lead the architecture design and product development, including integration of third-party APIs and data sources
    • Support technical team in operations and incident resolution.

Key accomplishments:

  • Replace a core component of one of the products with an internal development to reduce 30% of the variable cost and improve the sales margin.
  • Build new features to improve the efficiency of business rules and increase rates of fraud detection and increase the variable revenue of the platform a 5%.
  • Reduce 50% of the required effort of the operation team for client portfolio monitoring against PRP and sanction lists in the AML platform.

Chief Technical Officer at Seinet Content Solutions
(03/2011 – 04/2013)
Seinet was founded in 2001 with the clear mission to deliver a “create once, publish anywhere” world-class content management solution. Our systems, employed by media and educational publishers the world over, combine cutting-edge technology with innovative workflows to reduce the number of manual interventions required to publish and distribute content to any device, anywhere in the world.
As CTO and member of the Management Committee, some of my tasks include:

  • Co-created and iterated product vision, strategy and roadmaps.
  • Defined and improved processes of QA, Dev, Support and consultancy areas.
  • Recruited and led cross-functional teams.
  • Communicating and building relationships with customers, partners, and stakeholders (CEO, CFO, sales…)

Key accomplishments:

  • Transformed company culture from task-oriented to customer-centric, improving customer engagement model
  • Reduced 20% user supports with the creation of user manuals focused on the different personas of the platform

Pre-sales Consultant and Project Manager at atsistemas
(03/2011 – 04/2013)
atsistemas is a consulting, IT services and software development company created in 1994, with more than 2,000 professionals and with revenues of 97.3 million euros in 2021, an increase of 24% over the previous year. They offer innovative solutions, accompany more than 400 clients in their Digital Transformation and work on international projects.

During this period, I’ve combined project management with presales activities, being responsible for technical relationships with MAPFRE through their technical office.
Key accomplishments:

  • Won very important projects as application development service for RTVE and Consultancy of the evolution of the development architecture of BdE, implementation of Continuous Integration into one of the top 5 Spanish assurance corporations.
  • Managed projects that have completed on time satisfying the client’s expectations.
  • Implementation of Continuous Integration (CI) philosofy into MAPFRE SDLC

Principal Technical Consultant at Everest Spain (current Blueriq)
(11/2008 – 06/2009)
Everest is a leading supplier of ICT solutions within the Dutch mortgage and insurance sector, servicing major organizations within loans and insurances.

  • Actively involved in business development, Spain operations
  • Carries out presentations on solutions and proposals
  • Actively traces further possibilities when involved in a project for a client
  • Assists in partners carrying out projects with company products
  • Actively manages and coaches technical members within projects;
  • Responsible for products’ technical aspects in Spain

Technical consultant and IT Manager at Grupo Onetec
(06/2004 – 10/2007) (06/2007 – 10/2008)
Grupo Onetec is a company created in 2002 that focused on the definition, conceptualization and development of digital experiences.

Performed Technical Presales, including requirement analysis, design and recommendation of technical solutions. Composition of RFPs and technical documentation. Presentation of proposals to the client in areas of Information Systems, Financial, Insurance, Industry and Consultant entities.
In charge of the company’s internal applications. Responsible for imparting seminars and in-house courses; developing course contents and agenda.
Assistant in the selection of technical candidates to include in the company’s workforce.

As IT Manager I managed various clients’ business accounts including FordCredit, Indra, Caser, Arpegio y Danosa.

Development engineer at SIA
(12/2002 – 05/2004)
SIA takes the protection of your business further BEYOND CYBERSECURITY.

Performed client requirements and functional analysis of applications. Management and supervision of the development team.
Technical design and development of Java J2EE and Oracle functionalities.

Development engineer at Global Group
(12/2001 – 12/2002)
Global Group is a company focused on the management of in-house training for companies following complaince to access subsidized EU resources.

Maintenance of e-Learning java course applications. Functional analysis, technical design and development of the online instruction projects. R&D of AICC and SCORM instruction standards.